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Below, you will find questions that our guests typically have.

  • Do you cater for adults or children who have never ridden before?
    Absolutely; we have taken over a thousand clients from all over the world both adults and children, who have never ridden before. Our horses are calm and well trained and love taking out beginner riders.
  • How can we find you?
    If driving, please follow the directions found on our website or use your GPS. Our physical address is mile 76 George Price Highway.
  • When are you open?
    Yes – we are open Monday to Saturday and MOST public holidays except Christmas and from Good Friday to Easter Sunday.
  • What type of payments do you accept?
    Our booking system on our website allows for credit card payments only. We can take Visa and Mastercard only. Cash payments are also accepted. Prior payment when booking will secure your ride. Unless otherwise agreed with management.
  • How much notice do you need for cancellations?
    5 days notice will result in a full refund. Check our Booking policy for additional information.
  • Do you provide riding helmets?
    Yes, company policy is everyone wears a helmet when riding.
  • Is there a weight limit?
    Yes : 250 lbs– For all rides. If you are over 250 lbs and would like to ride, please contact us and we can generally work something out.
  • What is the age limit?
    We do not have an age limit as such, it all depends on each individuals level of physical ability and health. Our oldest horse trek client was 92 years old. Children under the age of 10 years will always be lead for safety reasons unless they can demonstrate effective control of the pony. Very young children ( 1 to 3 year old can have pony rides as long as an adult is holding onto them for safety reasons.
  • Are children allowed to ride on the same horse as an adult?
    Because we care about your safety, this is rarely permitted. However we are happy to put children on appropriate sized ponies and lead them for all rides.
  • Do you cater to people with disabilities?
    We have regularly had people with Autism. People are required to be able to balance independently whilst sitting on the horse. So depending on the type of disability, we are happy to try and accommodate most. Please provide details in the special requirements section of the booking form and/or feel free to contact us to discuss requirements.
  • Do your rides still run if it is raining?
    Yes, we will ride and get wet…unless we deem it unsafe.
  • Do your rides go through the river?
    This is a highlight, however we must be sure we have a safe place to cross. If the river is in flood crossings are not possible and may not be for several days at a time. All rides have this possibility, unless the guides feel that the riders do not have enough control over their horses or the riders require walkers or leaders.
  • What clothes should I wear?
    Long loose fitting pants and long sleeved shirts are usually best as they provide protection from the sun. In addition, closed toe footwear is best for both riding and clambering up and down Mayan sites. We also recommend you bring a foldable hat for the non riding part of your tour.
  • Can we do more than just a walk on a ride?
    We always try to cater for all levels of riding ability. We understand many people want to experience the exhilaration of going fast on a horse, but this requires both fitness and skill. Please let your guide know if you wish to try going faster. Our experienced guides will assess how safe it is likely to be for you and others in the group and have the right to decide what pace to take. However for safety reasons we will have to adjust the level to the lowest level rider in a group. Or you can book a private trek to ensure that you will get the ride to reflect your level. Please remember to try not to over-estimate your riding ability as this may disadvantage you and others in the group. All rides are paced at the GUIDE’S DISCRETION.
  • Will I receive instructions on how to interact with my horse?
    Absolutely, we kindly ask that you give your wrangler your complete attention when instructions are given. This will help you, others and your horse to have a safer and more enjoyable ride. If you need clarification or have questions, just ask.
  • Which ride should I choose ?
    Children under 7, the elderly or less athletic novice riders are best taking a shorter 2 hour jungle trail ride. This is a safer and shorter alternative to longer and slightly more challenging rides. This ride can also be combined with other activities such as visiting waterfalls or seeing Mayan sites.
  • Can I carry a bag?
    As a general rule, we discourage carrying any bag while horse riding but for non horse riding activities, then its entirely your choice. The key is to pack items such as sun block, bug spray, a change of clothing for all swimming activities, water and toiletries.
  • What is an appropriate tip?
    All wranglers and guides appreciate a tip to supplement their income. However, this is not obligatory. Additionally, like any service it should be earnt. What you chose to tip is up to you. As a general guideline a 20 - 30 for a full day tour per couple or a family is a very reasonable tip. If you are part of a larger group, then perhaps discuss it with the group to decide on what you would like to tip. Tips are best given in cash.
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